Calls to Singapore Numbers Are Failing
Nov 22, 10:37 UTCResolved - The incident has been resolved.Nov 22, 09:18 UTCMonitoring - A fix has been applied, we are monitoring the results.Nov 22, 04:31 UTCInvestigating - We are investigating a...
View ArticleConnectivity Issue - Some users stuck in calls
Nov 23, 13:46 UTCResolved - This incident has been resolved.Nov 23, 13:44 UTCUpdate - This incident has now been resolved.Nov 23, 12:39 UTCMonitoring - A fix has been implemented and we are monitoring...
View ArticleAI Call Summary and Key Topics delayed
Nov 29, 19:58 UTCIdentified - The issue has been identified, and a fix is being developed.Nov 29, 16:15 UTCInvestigating - We are currently investigating an issue where our AI Call Summary and Key...
View ArticleAircall Scheduled Maintenance — Saturday, December 16th 2023
THIS IS A SCHEDULED EVENT Dec 16, 06:00 - 08:00 UTCNov 30, 21:00 UTCScheduled - Aircall has a scheduled maintenance window starting on Saturday, December 16 at 6AM UTC. During this maintenance, our...
View ArticleIssus with messaging component
Dec 5, 09:27 UTCResolved - This incident has been resolved.Dec 5, 09:20 UTCMonitoring - A fix has been implemented and we are monitoring the results.Dec 5, 09:16 UTCIdentified - The issue has been...
View ArticleIssue with password reset function
Dec 11, 15:21 UTCResolved - This incident has been resolved.Dec 11, 14:26 UTCInvestigating - We are currently investigating an issue with the user password reset functionality that is causing it to not...
View ArticleIssue with user marked as unavailable
Dec 15, 17:27 UTCResolved - This incident has been resolved.Users are advised to reload the app as per these instructions:...
View ArticleAnalytics overview and call history display no values today
Dec 27, 14:24 UTCResolved - The incident has been resolved.Dec 27, 13:51 UTCMonitoring - A fix has been implemented and we are monitoring the results.Dec 27, 12:15 UTCInvestigating - We are currently...
View ArticleConnectivity Issue - Some users stuck in calls
Jan 15, 10:31 UTCResolved - This incident has now been resolved.Jan 15, 09:48 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jan 15, 09:29 UTCInvestigating - We are...
View ArticleConnectivity Issue - Some users stuck in calls
Jan 15, 12:01 UTCResolved - This incident has been resolved.Jan 15, 11:30 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jan 15, 11:01 UTCInvestigating - We are currently...
View ArticleMedia IP migration
Jan 17, 00:00 UTCCompleted - The scheduled maintenance has been completed.Jan 16, 08:33 UTCUpdate - Scheduled maintenance is still in progress. We will provide updates as necessary.Jan 16, 08:31 UTCIn...
View ArticleMedia IP migration
Jan 19, 18:30 UTCCompleted - The scheduled maintenance has been completed.Jan 19, 06:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 18,...
View ArticleConnectivity Issue - SSO connection issue
Feb 7, 09:39 UTCResolved - This incident has been resolved.Feb 7, 09:36 UTCMonitoring - A fix has been implemented and we are monitoring the results.Feb 7, 08:54 UTCInvestigating - We are currently...
View ArticleNo associated number displayed on the app
Feb 8, 10:18 UTCResolved - This incident has been resolved.Feb 8, 09:57 UTCMonitoring - A fix has been implemented and we are monitoring the results.Feb 8, 09:48 UTCIdentified - The issue has been...
View ArticleCall Failures to a Subset of Canadian Numbers
Feb 29, 03:26 UTCResolved - The issue affecting inbound calls from Canadian phone numbers has been resolved.Feb 28, 20:16 UTCUpdate - We are continuing to monitor for any further issues.Feb 28, 19:57...
View ArticleAircall Scheduled Maintenance — Saturday, March 2nd 2024
THIS IS A SCHEDULED EVENT Mar 2, 10:00 - 12:00 UTCFeb 28, 16:17 UTCScheduled - Aircall has a scheduled maintenance window starting on Saturday, March 2 at 10AM UTC. During this time, our team will...
View ArticleUnable to Make or Receive Calls
Mar 1, 20:55 UTCResolved - This incident has been resolved.Mar 1, 20:55 UTCUpdate - The issue where calls could not be placed or received using the Aircall app has been resolved.Mar 1, 20:25...
View ArticleUnable to Make or Receive Calls
Mar 5, 21:16 UTCResolved - Following our investigation, we have identified the root cause as the Internet Service Provider of some of our users on the West Coast of the United States. We suggest that...
View ArticleGoogle Authenticator Sign In Issues
Mar 15, 12:55 UTCResolved - We confirm that the situation has been resolved.Mar 15, 11:31 UTCMonitoring - A fix was deployed. Users should reload/restart the Desktop App before trying to Sign in using...
View ArticlePipedrive integrations deactivated automatically
Mar 19, 14:07 UTCResolved - This incident has been resolved. We have confirmed that call activities are being created into Pipedrive again.Mar 19, 13:34 UTCMonitoring - We have re-enabled the impacted...
View ArticleIssue on inbound and outbound calls in France
Apr 12, 14:15 UTCResolved - The routing calls in France are now back to normal. This incident has been resolved.Apr 12, 12:46 UTCUpdate - We continue to observe improvements in call traffic.We’re...
View ArticleAircall Scheduled Maintenance — Saturday, April 20th 2024
Apr 20, 05:00 UTCCompleted - The scheduled maintenance has been completed.Apr 20, 04:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 16,...
View ArticleUnable to Make or Receive Calls
Apr 22, 17:14 UTCResolved - Call functionality has been restored and continues to operate normally. The Aircall team is working to restore the remaining call transcripts from calls placed since this...
View ArticleAircall Scheduled Maintenance — Thursday, April 25th 2023
THIS IS A SCHEDULED EVENT Apr 25, 06:00 - 07:00 UTCApr 19, 20:40 UTCScheduled - Aircall has a scheduled maintenance window starting on Thursday, April 25 at 6AM UTC. During this maintenance, our team...
View ArticleAircall Scheduled Maintenance — Monday, April 29th 2024
THIS IS A SCHEDULED EVENT Apr 29, 15:00 - 16:00 UTCApr 25, 16:47 UTCScheduled - Aircall has a scheduled maintenance window starting on Monday, April 29 at 3PM UTC. During this maintenance, our team...
View Article
